Jimbo this page makes it sound like there's some disconnect with the people you've been speaking to:
https://us.etrade.com/e/t/estation/help?id=1301060000
I couldn't click on "Enroll in a DRIP" because it said I had to log in, but the last question + answer has this verbiage:
Which kind of makes it sound like you can check something off somewhere to enroll in the first place
Edit: Also this: http://www.brokerage-review.com/findbrok...okers.aspx
Double Edit: Woops sorry, got turned around and guess we're talking about both Etrade and Merrill. Here's what that same link says about Merrill:
https://us.etrade.com/e/t/estation/help?id=1301060000
I couldn't click on "Enroll in a DRIP" because it said I had to log in, but the last question + answer has this verbiage:
Quote:Cancel participation in a DRIP
To cancel participation in a DRIP select the radio button to Withdraw Securities from Dividend Reinvestment (located on the Dividend Reinvestment - Start Page).
Which kind of makes it sound like you can check something off somewhere to enroll in the first place
Edit: Also this: http://www.brokerage-review.com/findbrok...okers.aspx
Quote:Most stocks trading above $5 per share are eligible. ADRs and ETFs are not eligible. Sign up specific securities via Etrade web application
Double Edit: Woops sorry, got turned around and guess we're talking about both Etrade and Merrill. Here's what that same link says about Merrill:
Quote:You may set your reinvestment elections, either to the cash or reinvestment option online by going to Client Services > Profile & Settings > Account Preferences > Dividend Reinvestment Settings