08-16-2019, 10:07 PM
(08-16-2019, 11:53 AM)fenders53 Wrote:(08-16-2019, 09:46 AM)ChadR Wrote: Fenders, thanks for the on the floor insights. Being a customer, I had noticed a few of those things, but had discounted them as our store being in a poorer neighborhood, going at the wrong time of the day, etc. I mainly noticed the lack of cashiers. Which is why we always go through lawn and garden. Don't have to attempt to self check any large/bulky items that I bought that trip. If I was a contractor, the lack of floor staff would really bother me. Since I only go there about once a quarter (unless I've got some big house project that I'm working on), the lack of floor staff isn't really noticeable.
I'm certain the individual store manager decides how to employ his staffing. It's sales vs manhours at the end of the week. Checkout time is definitely measured and seems more than acceptable at my store. You just have to get to that point before you are angry.Our local competitors are MUCH worse at manning cash registers so you just have to suck less maybe?
Unless you do not consider Menards a direct competitor ( I do) I would disagree as they have much more staff on hand. They do not have self checkout and always have 3 or 4 or 5 registers open with the cashier standing out in front if their is no line in their aisle. I too am long HD stock btw.